Quote from: Woodie on April 12, 2025, 09:34:30 PM

Quote from: pusaka on April 12, 2025, 09:17:00 PM

~snip~
Yes I also saw that, and finally they found a way out. I think there is no other reason from the casino when they hold accounts or freeze withdrawals other than there is something suspicious.

There is always a reason to everything.

Quote from: pusaka on April 12, 2025, 09:17:00 PM

Well, the problem that I often see is that some people are indeed impatient and they immediately accuse while they "haven't" found a way to contact directly. But this has indeed happened often, meaning some users come to accuse while they know where their mistake is.

Like they say good things come to those that wait, but being in the gamblers shoes...you know how we all feel depositing money and it goes through without issues Roll Eyes

not until a fault is found then we don't get same speed...but we have to understand that firstly we aren't the only players being served, and secondly someone has to go through the account to make sense of what's going on then give feedback. Otherwise the secret to best experience with all bookies is patience!

Well in this case we have to understand each other of course, we have to understand what happened and have to wait, the casino has to understand the situation experienced by the user so they have to be quick to respond.
However, for a casino that has a good reputation and is especially known as a good casino on this forum, then I personally will think positively first, because as said at the beginning there must be a reason if something happens so that our account is monitored.
Another point is as you said, we are not the only ones being served and of course there is a process that must be passed when responding to a problem.