Not only one user but actually two users with their successful contacts to Rollbit team and got their issues resolved.
The given email address looks like one from Rollbit's Compliance Team and I did not check those user issues but likely are related to ToS Compliance on Rollbit.
Actually, they are more than two. Rollbit is a legitimate casino and I have used the service several time before and even made withdrawals. My account is in profits and I haven't faced any issues yet but the problem is how their support handle frustrated customers when they even try to get in touch with them.
I suggest they change the way they approach the issues because every passing week, we are getting scam accusations with similar complaints, but they then end up getting resolved after some weeks of rope pulling.