Quote from: ionabedight on Today at 10:06:54 AM

Quote from: Mate2237 on Today at 08:27:41 AM

Quote from: khaled0111 on April 12, 2025, 11:58:05 PM

Quote from: Josefjix on April 12, 2025, 03:34:19 AM

How can you not know your ID; you just have to click on your profile and check top right to copy it.

Yes, that’s how you can get your account ID in normal circumstances. But unfortunately for him, he can’t do that since his account was blocked and he obviously can’t access it anymore.
But I believe the email address he used to register at the casino will be more than enough to identify his account. Now that robelneo has forwarded it to them, all we can do is wait for their reply.

Good luck with your bets, by the way!

What about the username? If he can't remember the user ID, he should know the Username because he chose that username by himself and he has to know that one. And if he can't provide the username, we can't do anything from here except he contact the support team directly.

There is no username, because when you register you have to give your mail and phone number, and you are assigned an account id after you create an account. they can find my account by my mail.

The outcome of the investigation is here. "The user is completely blocked for violating the company's rules. All questions can be asked by mail security@1win.sociall". I told him to contact them through email.