Quote from: holydarkness on April 14, 2025, 04:47:58 PM

Quote from: edondoko on April 14, 2025, 09:44:51 AM

Quote from: holydarkness on March 31, 2025, 05:24:14 PM

Quote from: edondoko on March 31, 2025, 04:21:00 PM

[...]

I never asked for a self-exclusion or a full account ban—I even explicitly told them not to if it wasn’t possible. That’s exactly why I want a real Roobet representative to actually review the chat logs and tell me something different—or at the very least, explain on what basis my accounts were blocked.

Whether or not they fulfill my demands, this case still has far too many unanswered questions—and I fully intend to get them answered.

Noted about this. Let me try to ask them to explain why and how what happened to your account, happened. Certainly they will not share the log with me, but hopefully they'll want to share the result of their internal investigation.

Any update?

I have to be honest that at this point I lost track of [for not-so-reputable casino of which I don't have their direct contact] which casino is which and who and what, and who had the case against who, and who had I explained and who hadn't. But Roobet, I checked the last email with them, basically they requested every complainant to write to requests@roobet.com, as they can only discuss matters with the player, not me.

Thanks for your response. After reading it, I went ahead and emailed them at the address you mentioned.

It’s now been over two weeks without a single reply. That’s honestly unacceptable. At this point, it feels like they simply don’t care. I’m seriously considering reaching out to some larger YouTubers or streamers who might be able to bring broader public attention to this issue. If Roobet refuses to acknowledge me directly, then maybe exposure will push them to finally respond.

In the meantime, I’ll be contacting my lawyer to draft a formal letter as a last resort—either they respond, or we move forward with a civil lawsuit.

I’ll update this thread if I receive a response or mark it as resolved if the issue gets settled.