Someone said that Rollbit's issue with customers is as a result of Ai agents they implemented in their customer care system, if this is true, then like I've said before, they really need to maybe retrain Ai models to know better on how to respond to customers when and if the customer comes up with an issue that needed addressing.
It is one information but if it is true issue with Rollbit's AI customer support, I agree with your suggestion that they need to assess their AI, retrain it to make sure that it can understand customer requests better and how as well as when to redirect customers to human customer support for further escalated support after AI fails with this task.
I am not doubtful about Rollbit after many years of their appearance here and in this cryptocurrency gambling industry with very good reputation. If there are things to be fixed or improved, they will look at it for providing as best services as possible to users in future.