Not only one user but actually two users with their successful contacts to Rollbit team and got their issues resolved.
The given email address looks like one from Rollbit's Compliance Team and I did not check those user issues but likely are related to ToS Compliance on Rollbit.
Actually, they are more than two. Rollbit is a legitimate casino and I have used the service several time before and even made withdrawals. My account is in profits and I haven't faced any issues yet but the problem is how their support handle frustrated customers when they even try to get in touch with them.
I suggest they change the way they approach the issues because every passing week, we are getting scam accusations with similar complaints, but they then end up getting resolved after some weeks of rope pulling.
Someone said that Rollbit's issue with customers is as a result of Ai agents they implemented in their customer care system, if this is true, then like I've said before, they really need to maybe retrain Ai models to know better on how to respond to customers when and if the customer comes up with an issue that needed addressing.
So far in recent times, the only complaint we have been seeing about Rollbit is users complaining about being accused of operating multiple accounts when they are not operating multiple accounts but only one account, this issue seem to have given Rollbit a bad name in a short time and I hope the management will rise up to turn this issue around with a good fix.