I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **
support@rollbit.com** and **
compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.
I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.
This is a bit sad to keep waiting for long without proper answers.
Rollbit Razer used to be very active here and would expedite such cases so that you get the right answers or the issues get resolved as soon as possible, but now the forum profile is active. I wonder what happened.
I know sending multiple emails may not help so much, but it looks like that might be your only last option. Maybe @holydarkness can try contacting someone from the other side if he hasn't yet?
Thanks for your message. Yeah, I’ve already been in touch with @holydarkness and he’s been helping me out — he even reached out to someone on the Rollbit side for me. So right now it’s still in progress and I’m just waiting to hear back. Hopefully it’ll get resolved soon. 🙏
Appreciate the support, really.