Quote from: ultrloa on Today at 11:08:20 AM

Quote from: buik on Today at 08:48:41 AM

Quote from: retreat on Today at 05:18:41 AM

Quote from: buik on April 14, 2025, 07:18:31 PM

-snip-

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.

Yeah man, you're right — I honestly should’ve been more careful and actually read through the ToS properly. That’s on me, I’ll admit I messed up there.

That said, I didn’t do anything shady — I’ve got only one account, never tried to abuse anything, and I’m really hoping they’ll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.

Thanks for the input.

Somehow a bad mistake to ignore those thing but somehow it gives good lesson to read the TOS not only here but also on other casino that you wish to play.

Also its good to see that there's progress happening in your case and there are someone from here help you to reach out their representative and I guess the only thing to do is to wait for them to take action regarding on this issue happened to you. For sure if Rollbit will not find anything illegal on your account for sure your issue will get solve soon. Also its good to see that you think positive in this situation, so hoping for fast resolution on your issue.

Yeah, hopefully it will get resolved — I’m still waiting for a response from the compliance team. Holydarkness has been helping me out with this, so fingers crossed things move forward soon.

I’ll definitely keep you all updated on how the situation develops. It’s just frustrating that I’ve been waiting for over two weeks already with no clear answer.

Thanks again for the support, it really helps to not feel completely alone in this.