Thanks for your reply and questions, I appreciate it.
Yes, I used the deposited funds to place bets — mainly on tennis and sometimes basketball. I didn’t use any bonuses or promotions; I honestly don’t bother with those since they usually just complicate things.
As for the VPN — yeah, I realize now that it might be part of the issue. The thing is, I’ve had my VPN always on by default, it’s just how I operate day-to-day. I never turn it off, but I always have it set to the same country I live in, so I wasn’t trying to bypass anything or hide my location.
Just to clarify the timeline a bit:
I deposited 446 USDT and later 116 USDT. I placed some bets and won a little, which increased my balance to $1,338.08. Then on March 30th, I requested a withdrawal of 82.31 USDT. Right after that, I was prompted to complete KYC, which I did up to Level 4. A few hours later, I received a message saying “Functionality is restricted for this account,” and ever since then, I’ve had no access to my funds
It’s been over two weeks now without any reply from Rollbit support or compliance, even after multiple emails. I just want to get clarity on what’s going on and get my funds back. I’m not trying to do anything shady — I’ve only ever had one account, and I’d really appreciate any help resolving this.
Thanks again for taking the time to read.
It’s good to have you pay some attention to what is going on here and how your complaint is carrying, having to clarify the few I had to ask on this. It doesn’t always feels good or sounds good when you feel your at the right and then your funds been withheld from you neither do you have access to your account and for sure, there is always some reason to that.
That however is why there is a support line to use in resolving most of these complaints.
Well, there have been far too many similar complaints and possibly the prompt just having to flag most users with the slightest suspicion.
Some users have however been through this and had their issues resolved:
Thank you so much for your help. After I contacted
compliance@rollbit.com, my account was restored. Thanks again!
I see you just might have tried that already but then, I think those who got their complaints resolved quickly could direct you on just how to properly file in this complaint for a quick response. Hope they too are paying attention to this thread.
Yeah, I get that — it definitely doesn’t feel good when you believe you did nothing wrong and suddenly get locked out without proper explanation. Especially when it’s your own money just sitting there.
I totally understand that there has to be a system in place to catch abuse, but it sucks when legit users get caught in the net too. I’ve seen some cases here that eventually got resolved, so I’m still hopeful mine will be too.
Just trying to stay patient and do things the right way.