I submitted everything required (ID, proof of address, and bank statements) and was verified up to Level 4 KYC. However, just a few hours after completing KYC, I received a message that my account was restricted due to “multiple accounts”, which I strongly deny.
I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.
I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.
It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.
I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.
It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.
His a few things I didn’t get to understand from your narration.
You did mention having to make two deposits in the amount 446 and 116 USDT which sums up to 562 USDT. You didn’t mention if you did gamble with the said amount and made some wins or not but then, you tried to withdraw 82.31 USDT before you were required to go through KYC and was locked out of your account with a balance of $1,338.08.
It really doesn’t add up except there are parts to the storyline that you’ve streamlined for easy narration.
Something I don’t get though;
Why use VPN in accessing the Rollbit site if it’s functional in your jurisdiction?
Like you’ve already predicted that, it could be the issue maybe, just maybe.
Even then, I’ll suggest you reach out to the proper channels and hope they clarify you on what seems to be the issue. Just be sincere why staying your case and if their is any truth in it, Rollbit would do well to resolve your case just as they’ve done others with similar issues above.
Thanks for your reply and questions, I appreciate it.
Yeah, I did use the deposited funds to bet — mostly on tennis and sometimes basketball, but I didn’t use any bonuses or promotions. I don’t really bother with those, it’s not worth the hassle for me.
Regarding the VPN — I totally get your point. The thing is, I have my VPN on all the time by default. It’s just part of my daily setup, I never turn it off and honestly didn’t even think it could be an issue. I always set it to the same country I live in, though, so I’m not trying to trick anything or pretend I’m in a different region.
And yes, you got it right: I deposited 446 USDT and then 116 USDT, made some bets, and tried to withdraw 82.31 USDT on March 30th. Right after that, they asked me for KYC, which I completed up to Level 3. A few hours later, I got the “Functionality is restricted for this account” message, and now I can't access my funds — which total $1,338.08.
I’ve tried to stay calm and resolve things through the proper channels, but so far, I’ve been completely ignored for more than two weeks. I’m just trying to get my money back and clarify what the actual issue is.
Thanks again for looking into this.