Quote from: ultrloa on Today at 10:16:04 AM

Quote from: logfiles on April 17, 2025, 11:56:07 PM

Quote from: Wind_FURY on April 16, 2025, 03:55:08 PM

The solution, if you ask me, is for the user to TELL the admins of the casino that there are other people in the same household playing in the same casino, using the same I.P. address, and they're free to check the log in times of those accounts to check if they're trying to exploit the casino.

People should be more patient and not be too aggressive in calling a casino a "scam" because the service found an issue that probably could be something illegal in some instances. Because there is some probability that a user could be using the information/identification/documents of his/her relatives. The casinos are merely protecting their service, NOT to scam people.

Personally;
Number 1 rule should be one account per household. No stories of brother, sister etc
Secondly, the casino can just be straight to the point and tell the user that "we discovered that account A, B, C and D are linked to you therefore we are going to lock them up. How are you related to them?" The casino can then proceed to act according to the findings. There are some 2 old casinos reps here that used to do these and the issues would still get amicably solved.

Most humans are naturally impatient when it comes to money, so they will always complain whenever there's a delay because they feel entitled to that money.

Actually its all written here https://rollbit.com/terms-and-conditions

If they just spend some time to read their TOS for sure that they would know this.

Now they know that casino is really doing an action towards multi account and to bad for some people that they realize late that they have rules like that that's why its important to read before deciding to gamble so that they can possibly avoid this violation and can gamble clean on their casino.

Most gamblers don't read TOS. Even if they do, some of them don't believe in the stated rules and say it's just made as formality for a casino website to operate. Once they are penalized, they lose their mind saying that the website locked their account for no reason. I've never heard of a reputable casino suddenly locked their user's account for no particular reason. There is always a reason why a casino suddenly locks a user account, it's just either the user didn't read the TOS and is not aware of his violation OR he does not want to admit it and put the blame on the casino.