@96OFFICIAL
How shall we proceed to fix this?
We appreciate your patience and would like to assure you that one of our dedicated team member will reach out to you to discuss the matter in more detail. We will conduct a thorough reinvestigation of your case, including a complete review of your account activity and all bets placed.
If any errors or misunderstandings are identified during the review, appropriate action will be taken.
Thank you again for your cooperation, we will be in touch soon.
Best regards,
96OFFICIAL
I still haven't heard from anyone from 96.com and it's been 2 weeks since my account was disabled. Do you have a timeframe for reinvestigation? When can I expect any update?