Hi,

Thank you for  writing this publicly. With this, I can add your case to my list and perhaps it'll be best to focus and contain the next discussion regarding the matter on this thread, and not on their ANN and personally through PM with me, so the overseers can follow the development easier.

That said, do you mind to [as I previously mentioned to you in our PM exchange] substantiate the case with supporting evidences? Screenshots of the email you sent and their response [with details of your personal info being blurred, of course] will be nice.