Quote from: alvin8 on April 20, 2025, 06:26:46 PM

Hello everyone,

I’d like to report a serious issue with BC.Game. I received the 200% LCFC New User Bonus, which required 10x wagering at minimum 1.5 odds. I followed all the terms carefully and finished the wagering as required.

However, the system still shows the bonus as incomplete, even though the support chat admitted I had completed the wagering. They asked me to wait 48 hours for it to reflect but it’s now been over 4 days with no update, and support has gone silent or copy-pastes vague replies.

I have proof:

Screenshots of my bets (all qualifying)

Chat logs from support confirming I completed the wagering

I believe this is unfair and misleading behavior from the operator. Players deserve better clarity and transparency.

I’m attaching screenshots below. I urge the community to be cautious and would welcome any advice on how to escalate this further.

I have a suspicion I know what the problem is. When you are betting sports they only count a certain amount of your bet towards bonus wager requirements. So even if you bet 100$ , only 50$ of those 100$ are registered. Also, sports only counts 50%, meaning if you bet 10$ only 5$ go towards the requirement. With all this, if you bet big, like 100$ (and the max that counts is only 50$) only 25$ will be registered. I had the same problem before, basically had to wager double the amount to unlock my bonus. You should check the requirements again, maybe you will find those numbers. I can't check anymore since I closed my account with this site but I am sure it's still the same.