Quote from: ranlo on April 22, 2025, 03:41:33 PM

Quote from: Ezzocard on April 21, 2025, 12:08:59 PM

Quote from: ranlo on April 18, 2025, 09:28:15 AM

Quote from: Ezzocard on March 24, 2025, 06:31:57 AM

Quote from: ranlo on March 23, 2025, 09:26:31 PM

I messed around with the site for a bit and tried to see how the purchase process works on gift cards but every time I choose to buy it, it says it's creating the order and then throws out this error:

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Internal Server Error (#500)
Deal not created.
The above error occurred while the Web server was processing your request.

Please contact us if you think this is a server error. Thank you.
=====

Hello,

If you experience difficulties buying a card please contact our support team via the Live Chat widget on our website or leave a PM to support@ezzocard.com
We will be happy to help you!

I have tried support with no luck, sadly. It's been almost a month of trying a couple times a day and all I was told is that the site "may" be going through maintenance. Some cards work fine, others just give the error I listed previously or another error that I sent to support just saying it failed to create an order. Support also gave instructions on how to pay but... when you can't even get past the "Buy" button without it erroring out, it's hard to deal with any of the payment stuff. I hope at some point things get better with the site, but my experience so far has been less than stellar and it's looking like I'm better off just giving up and moving on instead of continuing to waste time.

Hello,

We are sincerely sorry to hear that you were unable to purchase the gift cards you wanted. In terms of maintenance, this is a scheduled or unscheduled part of any online service. You may have just happened to be visiting the site at that time. Also, please note that
1) the cards you want may be out of stock from time to time, resulting in your order not being able to be placed.
2) The availability of gift cards is out of our control and is under the control of the issuers.

In terms of customer service, please ensure that you tried to contact us during business hours. Live chat support is available on a regular basis from 6am to 6pm GMT Monday through Friday.

Hopefully the cards you want to purchase will be back in stock soon!

For almost a month at multiple random times of the day I've tried to snag a couple cards and always get hit with:

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Internal Server Error (#500)
Deal not created.
The above error occurred while the Web server was processing your request.

Please contact us if you think this is a server error. Thank you.
=====

I always try at least 6 hours apart each day, so I'm curious... how often do you do maintenance? Because that seems like it's way too frequent if you're doing maintenance multiple times a day every single day for hours at a time, lol. Whoever is in charge of the tech needs to be replaced with someone that's a bit more efficient.

Hello,

We are afraid that you got confused. As it has been explained above it's not only about maintenance. Maintenance can not last that long. If the cards you wish to buy are unavailable you won't be able to purchase them either. Unfortunately availability of Gift cards is beyond our control.