Sent this email below to the
compliance@rollbit.com email after browsing the forum and seeing others suggest that people do so:
Rollbit Compliance Team,
I am writing about the $30,000 withdrawal hold on my account despite completing all required verification procedures. I have completed all of your KYC protocols.
Let me be absolutely clear: I have only ONE Rollbit account - this account. Any evidence suggesting it is incorrect? Since creating my account, I have followed your Terms of Service and have won these funds through legit sports bets on your platform.
Your message implied dishonesty without providing any specific evidence or explanation. This places me in an impossible position where I'm being asked to address accusations without knowing what they entail. This violates basic principles of fairness in financial transactions.
I request:
Immediate release of my $30,000 in winnings
Specific details regarding what triggered this allegation
An opportunity to address any actual concerns with tangible evidence
If there's been an internal error or misidentification, I need to know precisely what information led to this conclusion so I can definitively clear my name. These are legitimate winnings that I am legally entitled to withdraw.
I have always acted in good faith. Withholding rightfully earned funds without specific evidence or a clear path to resolution is unjustifiable. I expect a quick response with either my funds released or specific, actionable information to help you understand your concerns.
Thank you for taking the time to resolve this matter.