I think there's a bit of misunderstanding between what defines a DEX and a CEX. From what you've described, it seems you're leaning more toward building a DEX rather than a centralized exchange. And you focus more on crypto-to-crypto transactions instead of crypto-to-fiat.
Also, if you're not planning to offer email support, how exactly will users be able to reach out for help or raise concerns? Will it be through Telegram, or are you considering a more privacy-focused chat app like SimpleX? It’s important to have a clear and reliable support channel, especially if privacy and decentralization are core principles.
No, I think you don’t fully understand how a DEX and a CEX work. A DEX is completely automated through smart contracts, like PancakeSwap or Uniswap. However, the biggest limitation is that they can only swap tokens within the same network. If cross network swaps are needed, some level of centralization is required. My focus is on building a CEX, not a DEX.
Built In ticket system for support.