Good day!
Let us address your concerns and clarify the situation:
We are an exchanger, not an exchange.
Our platform provides cryptocurrency exchange services and does not act as a custodial service. If funds are withheld, it is done by the exchanges we collaborate with, such as Binance and KuCoin, which act as our liquidity providers.
Our company details are fully transparent.
We are registered in Hong Kong under the name The Change Solutions Limited. Our registration certificate is publicly available in our Telegram channel and on the altcoinstalks forum. We do not hide any company information, as evidenced by our reviews and activity on platforms such as BestChange and SwapSpace.
AML policies.
While our AML policies are designed to comply with international standards, they are straightforward and apply only to cases requiring additional verification. Document retention is minimal and secure, as outlined in our Privacy Policy.
Regarding escrow funds.
We are a well-established company with a monthly turnover exceeding $4 million.
Terms of service.
Our Service Rules, Privacy Policy, and AML Policy are concise and focused on compliance and user safety. If you have any suggestions for improvement, we are happy to review them.
We operate transparently and in full compliance with the law, providing users with a secure service. The decision to use our platform remains with each individual.
The AML Policy on your website is the reason why many members of the forum will not use the services you provide.
Though the AML Policy might be designed to be a means of legal protection to demonstrate to law enforcement agencies as a preventative measure, the fact remains you are willing to force your users to send ID yet you want to remain anonymous yourself. Which country are "Change Solutions Limited" registered as a legal Limited company?
The Service Rules/Privacy Policy/AML Policy does not state the name of the parent company and official address.
The Service Rules/Privacy Policy/AML Policy does not state the jurisdiction any court case against you will be heard in.
The Service Rules/Privacy Policy/AML Policy does not state the liability cap you implement.
Your AML policy effectively states you can suspend any transaction and force users to send identification documents and even at that stage you can still refuse to complete the transactions and even seize the funds if you are not satisfied.
How long will you retain the documents and what do you intend to do with them while they are in your possession?
I would advise all members of the forum to avoid using this "The Change Ltd" exchange for the reasons stated as well as because as of 19th January 2025, the exchange does not have any funds in escrow with any member of the forum (not that I agreed with their choice of member in the first place).
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