Quote from: alvin8 on Today at 03:37:06 PM

Hello, and thank you for taking the time to respond.

First, I want to sincerely apologize if it came across as though I was trying to make the casino look bad that was never my intention. When I read the terms, I understood them as requiring a 10x wagering requirement, but I didn’t realize that the 50% contribution rule applied and wasn’t clearly mentioned in the bonus main terms at the time.

I really appreciate holydarkness for stepping in and spending time trying to help clarify and possibly resolve this. As Zwei pointed out, I received inconsistent responses from live support, which genuinely made me think it was a system/back-end issue. That’s why I kept asking not out of bad faith, but confusion and concern.

Regarding the issue of odds exploitation, I want to emphasize that I am more than willing to provide any documentation or screenshots required to clarify my activity and intentions. I stand ready to be fully transparent and cooperative throughout this process.

Once again, thank you to everyone taking the time to look into this, and I apologize for any misunderstandings caused by how I initially approached the situation.

Yeah, misunderstanding happens. Do you mind to inform us on what other casino do you have accounts and/or actively betting on sports? And do you have similar problem, like the one here, but with other casino in the past?