Seems I am also having issues with @eXch
In the trade chat they won't reply, and over SimpleX they haven't accepted my contact request either.
I have been stuck for multiple hours in the trade because their system gave out an error "INSTANCE_ERROR_ON_TRANSFER". (This happened after it successfully confirmed my deposit.)
I would advise caution, will update this post or quote it below if my issue gets resolved.
I will post the "Letter of Guarantee" if nothing changes in the next few hours.
Support has finally acknowledged the issue and solved it, you can disregard my prior message.
I sent BTC to exchange to ETH, the BTC confirmed and eXch claimed to send ETH to my address but the transaction doesn't lead anywhere?
Support not replying ^
Just give it some time, it took them a while to get to me but you should be good soon.