Quote from: holydarkness on April 27, 2025, 10:41:43 AM

Quote from: Jordan675 on April 27, 2025, 02:55:55 AM

Quote from: holydarkness on March 17, 2025, 07:07:45 PM

OP's case on CasinoGuru has been published online - https://casino.guru/stake-casino-player-s-account-has-been-permanently

I'd like to believe that Stake's representative will address and clear any of the issue there, be it a misunderstanding or a valid points of abuse, with proof. And/or that the mediator will be more than capable to mediate the issue and validate/invalidate statements and evidences from both sides. I'll follow the development of the case closely.

I want to provide an update on my case.

CG has rejected my complaint, essentially siding with Stake even though they "do not entirely concur with the casino team's perspective in this". It sounds to me they just don't want to go against Stake, a multi billion dollar corporation even though the "evidence" they have against me is marginal at best. It's clear from an onlooker's perspective who is in the right and who is in the wrong here.

Please note again this is MY funds that I have deposited onto the casino, not winnings, 99.9% of the money they confiscated is money I deposited and have barely played with, not what I won from the casino. This is basically stealing. They can close my account which I don't care anymore, but they should at least return the deposit which is my money.

Let me clarify the concerns they have against me as well for "multiaccounting". For the IP address, I used nordvpn to access the site. This is a provider with millions of users. Of course people will have the same IP because they are connected to the same hotspot. Majority of users on stake use a vpn, I really don't see a problem with this. For the device, it's a personal computer, and I have only one account on Stake which I logged into. Perhaps someone else with the same device specs as me logged in at the same time idk.

The KYC documents are also 100% valid. As I have mentioned before, the account passed level 2 KYC before I even made a deposit. This confirms Stake accepted my documents, only to reject them after I made the deposit. ANY reasonable person who hears of this scenario would be very suspicious of what Stake did here. If they have doubts about my KYC, I am willing to provide whatever documents they want to verify my identity. If I can prove my KYC, this should also answer doubts about the multi account issue since there will be no other account with my KYC documents, but of course Stake or CG never gave me a chance to.

As for crypto wallet connections, I am not sure what this is referring to here. I deposited from a metamask address that I own. The funds were originally withdrawn from another casino. I can also prove this if need be.

As for gameplay, all I did play is dice, a stake original lol. Literally millions of bets are made on this game per day. Calling this a "gameplay pattern" is outrageous.

I was hoping that CG as an independent third party would have taken an unbiased approach to this case, instead of clearly favoring the casino due to them being a multi billion corporation. You can't honestly tell me any unbiased third party who reads my case will not frown upon what Stake did here.

To be fair, the "device" in "similar IP addresses and devices" they refer here are not just a same device as in brand and model. Our device is sophisticated, each is tied to ourself by MAC, IMEI, tracking cookies, and others.

With their decision below, I'm afraid --as always-- we have to follow CG's ruling as we are bound by it. As such, I am also bound to mark this case as resolved by CG's decision.

https://talkimg.com/images/2025/04/27/U2NBIm.jpeg

That's fine, you can mark it as closed on your end. That doesn't change anything. For me, this case will never be closed until MY deposit which was 100% my money to begin with is returned. I will continue posting about this here until that happens, even if it never does.