Hi
@96OFFICIAL
Can you please update me on the reinvestigation process? Non of the dedicated support members reached out to me, like you said will happen.
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Hi
@btcber
we've reopened the previously closed file related to your user account. Please note that reopening such cases requires us to provide a detailed explanation to various department, especially the bets are associated with Fraud. We strive to respond as quickly as possible, we ask for your understanding that responses may not always be immediate when it is across multiple department. Please be assured that your case is being followed up on, and you'll be updated as soon as there's a development.