Ninjastic
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Next scheduled rescrape ... never
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Scraped on 28/04/2025, 18:19:41 UTC
Quote from: holydarkness on April 28, 2025, 03:20:52 PM
Quote from: ymcmbitcoin on April 28, 2025, 03:08:43 PM
It's now been over a week since I contacted Rollbit's compliance team, and I still haven't received any response or even an acknowledgment of my messages. This continued silence is extremely concerning.

I understand that investigations take time, but a simple "we're reviewing your case" email would go a long way. I've been a transparent customer who completed all KYC requirements - I just want access to my legitimate winnings.

I appreciate the advice from everyone here to be patient, but at what point is this delay unreasonable? I need these funds, and being completely in the dark...

Remind me again, haven't you got a reply with a "form" asking your details like your rollbit username, email address that you use to sign up to rollbit, your name and address, a consent for video KYC, and other details?

Nope, I haven't gotten any sort of response from the compliance email and the live chat is now ghosting me.

I already completed 3 KYCs which included a video KYC and passed it all. I am fully KYC verified: https://ibb.co/67QqdNwx

Razer was responding in the chat before but now has stopped completely. Can you help at all or contact him? I'm not letting 30k go.

It's over a full week of no replies or emails. This is the most unprofessional casino I've encountered. All I did was win and they proceeded to just try to use multi accounting as an excuse not to pay.
Original archived Re: HELP! Rollbit holding my $30K hostage - won't release funds
Scraped on 28/04/2025, 18:14:42 UTC
Quote from: holydarkness on April 28, 2025, 03:20:52 PM
Quote from: ymcmbitcoin on April 28, 2025, 03:08:43 PM
It's now been over a week since I contacted Rollbit's compliance team, and I still haven't received any response or even an acknowledgment of my messages. This continued silence is extremely concerning.

I understand that investigations take time, but a simple "we're reviewing your case" email would go a long way. I've been a transparent customer who completed all KYC requirements - I just want access to my legitimate winnings.

I appreciate the advice from everyone here to be patient, but at what point is this delay unreasonable? I need these funds, and being completely in the dark...

Remind me again, haven't you got a reply with a "form" asking your details like your rollbit username, email address that you use to sign up to rollbit, your name and address, a consent for video KYC, and other details?

Nope, I haven't gotten any sort of response from the compliance email and the live chat is now ghosting me.

I already completed 3 KYCs which included a video KYC and passed it all. I am fully KYC verified.

Razer was responding in the chat before but now has stopped completely. Can you help at all or contact him? I'm not letting 30k go.