Quote from: The Change Ltd on April 28, 2025, 06:49:39 PM

Good afternoon, can you please tell me which AML service you used to check your wallet?

Quote from: wegida17 on April 28, 2025, 10:42:22 AM

Quote from: examplens on April 28, 2025, 09:56:17 AM

Quote from: The Change Ltd on April 25, 2025, 11:38:25 PM

Our team is doing everything we can to help you with your situation. We appreciate your cooperation and ask that you continue to actively engage with us to speed up the process.

However, we would like to note that leaving feedback does not affect the speed of the exchange's procedures. We are in constant contact with their representatives and are doing our best to resolve the issue as soon as possible.

Thank you for your understanding and patience. If you have additional questions, we are always ready to help.

Quote from: wegida17 on April 25, 2025, 11:01:58 AM

Decided to exchange on 14 April solana for usdc bep20 and my transaction got blocked, passed KYC and other checks and now it's already 25th , but I still haven't received my money. I do not recommend the exchanger

Peшил пoмeнять 14 aпpeля solana нa usdc bep20 и мoя cдeлкa пoпaлa пoд блoкиpoвкy, пpoшeл КУC и дpyгиe пpoвepки и ceйчac yжe 25 чиcлo, нo дo cиx пop я нe пoлyчил cвoи дeньги. He peкoмeндyю oбмeнник

Is this finally solved, or is it still in the process?
It's been about 2 weeks now, and such things really shouldn't happen, at least not if the question is "instant swap".
Otherwise, in this case, what is the reason for not executing the order despite a passed KYC?

No, they haven't refunded my money, they're asking for further proof. AML is low on my wallets

@KayAMLBot solana network