Hi, rolling without captcha stop working for me, someone have same problem?

I deposited some BTC around 0.0125 BTC, I didn't know the site was offline.
The deposit showed as pending when it came back up.
I wrote a ticket to the Support (which is useless). They replied: We'll pick up your ticket soon.
Now it shows as completed. But I never received the funds in my account.
It's been almost a month and I don't think I'll ever receive it.

I sent a deposit during the downtime. Didn't know it was down.
It showed as pending after the site came back. Now it shows complete but I never got my deposit credited.
Contacted support, they said they will look into it. Nothing so far.
Anyone else having the same problem?