Though I have to say that it's a frown-worthy practice, I think it's safe to assume that it's their standard response for every case, their "reach us on
compliance@rollbit.com" default response.
Saying that because it seems everybody received the exact same "accusations", though I am not sure if --after they address it to the compliance and it got resolved-- it's really about multi-acc being cleared or they discuss an entirely different matter.
And now they just stopped responding. Apparently their department is inundated with similar complaints, which, of course, doesn't make it any easier for me. I don't understand how a well-known casino can behave like this, it's just beyond my comprehension.
That's why it's rather quite unlikely for the well-known casino to behave like this, to try to scam you for 400 USD.
But I have to agree that one full month is long enough. Though Razer assured me that once someone write to compliance, then matters will be in motion, sooner or later, and I don't need to nudge him, I'll try to risk the status of my good connection with him by [probably] bothering and offending him by nudging about this matter, see if I can get any insight for the delay.
Edit: Umm... I believe I'll need your email address to bring the email situation to Razer's plate. Mind to shoot me one PM containing that details?
Yesterday Rollbit withdrew my funds, having previously written to the mail that the functionality of the account had been restored. Thank you for your help!
And Rollbit could at least admit the mistake in the letter. In any case, I will not advise anyone to play in this bookmaker.