SCAM: Funds held for 6 months — no response, no refund
I made an exchange from TRX to ZEC via (powered by Changelly). All AML/KYC requirements were fulfilled: identity verification, income statements, official contracts with stamps — everything was submitted properly.
To begin with, I suggest you open a separate scam accusation topic and present all the details about your case.
Here is what the scam report format should look like:
[b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]
Your presentation suggests that your case concerns Changelly, and the scam accusation should be directed at them. The fact that you reached them through the BestChange site is irrelevant; for example, you could have found them through Google, but you certainly wouldn't accuse them of organized fraud.
To be clear, this is certainly not a defense of BC, for some time now, their standards for cooperation with exchanges have been questionable, to say the least.