Quote from: Alphakilo on April 28, 2025, 10:35:38 PM

This post is reminder that you should always confirm that an email you received from your casino is actually from your casino.
I’m referencing a conversation between a BetHog casino member and the admin of our Telegram group.

The user received an email from the casino and quickly asked in the group to confirm if it was truly from them. The admin/support team confirmed that it was their email. The admin went on to say, We use Zendesk but you should also always check the email it was sent from. This, for me is the striking part of it all. He even returned to confirm that Zendesk is indeed the platform they are using - Zendesk is the support platform we are using. I love this. You know what? This wasn't just a random question from this user. No. The user, during the conversation, revealed that they had previously lost 6,000 USDT through a similar scam and had learned their lesson.

If you didn’t read everything, here are the key points to know:
1. Verify that an email from your casino was actually sent from them through asking here on the forum or via any other means where they are active.
2. Learn from the mistakes of others so you don't have the same expereince.
3. This highlights the importance of having an active and responsive support team from the casino.

To see this conversation, you can go to BetHog Telegram channel.

I also often get emails that look suspicious like that, but so far I have never found a suspicious email from the Casino, because so far I don't need information from the email to get the latest info such as bonuses, or offers, because usually it goes directly to the notification or inbox in my casino account, so I don't need to check the email, and of course this is different from the emails we interact with. While what I mean by a suspicious email received is like a notification of getting a crypto deposit, or what I have found several times is a notification that my NFT gets an offer or purchase from someone (and the email looks like an official email from a famous blue NFT trading site with a ship logo), and after I checked further regarding the sender, it turned out to be inappropriate or even strange.

Luckily I can still find it in the spam section of my email, and one of it looks like this:

So the point is to remain vigilant in whatever we want to do, because it could be a trap, and it is necessary to verify every suspicious thing as the OP said.