I can't recommend them. They are holding withdrawals for days. Even after uploading all the requested documents, they continue asking for more. It seems like they want the player to lose their money by stretching every request to over 24 hours. This is a shady site. You're better off using a more professional platform.
Hi and welcome to the Bitcointalk community. We're glad to have you here, and I truly appreciate you sharing your experience as a new member.
Although I don't have all the info about your case, I’m sorry to hear that you’re feeling frustrated. Please know that at Dragonslots, we take all concerns seriously and genuinely want to help make things right.
To properly assist you, I kindly ask you to open a support ticket through our official Discord:
https://discord.gg/H99CNBcDFd. Once there, our team can review your case in detail.
You know, like many online casinos, we
sometimes request additional documents for verification purposes. This is a standard part of responsible gaming and regulatory compliance.
I’d also like to mention that withdrawals may take more time if extra documents are needed, but in general, we always aim to process them as quickly as possible.
I understand this process may feel stressful in your case, but please rest assured that
there is absolutely no connection between verification and losing your funds. We respect your feelings, but your conclusion seems more based on frustration than on how our system actually works.
Thanks again for your feedback. I’m here to help you through this in a transparent way, as we believe in maintaining open communication across all our channels.