how Solana moved from the deposit address to another personal deposit address on Binance. The reviews on Coinradar confirm that Change Ltd. is no longer the same service we knew when they ran a signature campaign here on the forum.
AFAIK, They do not have a reserve and therefore the service uses Binance,WhiteBit APIs.
Since escrow has been withdrawn I don't think this service can be taken seriously. In the past I could trust them up to ~$500, but after reading this it might go down to zero if they don't give @OP a refund.