With the presence of multiple representatives in the forum. I do hope they use this to their advantage and resolved to issues whenever they come up plus responding to queries swiftly. This will build trust over time and will help attract more customers.
About the licensing bit, let's pray it gets worked on as soon as possible, and we get into real business.
It's nice when a casino acknowledges how important (and simple) it is to build a solid reputation at bitcointalk, I've seen so many start off well but then neglect their threads or just repost content without engaging
much in
any real discussion at allthe community. A strong support team can really drive up user numbers and instill trust, it's what has built up some of the largest casinos that you see in here. I'd recommend getting a bunch of offers going in the games & rounds section if they're not doing it already.
I see there is a few mentions that emails are getting stuck in spam folders, that should certainly be a high priority to fix and Gmail do give a clear path to get such mail authenticated.