I replied to live chat email 9 hours ago asking give me exactly rule that they think I broke. Still no answer.
Ok I send the same email to
support@bethog.comSorry I dont understand how to paste image like a picture, so its just links
https://ibb.co/60N9gmqkhttps://ibb.co/YTRZcmfr
update
support replied the following
"This investigation and the resulting decision are final. In this instance you did receive a portion of the winnings despite the violations, but we kindly ask that you do not create additional accounts on BetHog. Any additional accounts would be subject to closure along with any additional rights that BetHog maintains."
So they dont want tell me what exact rule I broke.