Just wondering, why have you waited 7 months before creating this thread? Up to 3 months is more than enough time for investigation or security check. They have taken too much time already. As 'Zwei' has said above, you may not see any positive outcome here. Moreover, they won't refund your deposit. And you won’t get any proper explanation from them. Their reputation is too bad in the mediators as they always fail to provide evidences to justify their decision. You will find most of the complaints as unresolved against Betpanda in the mediators.
I believe they didn't have this kind of presence on the forum when I had a problem with them.
I am saying this is true because upon checking the Betpanda thread and the Betpanda account you mentioned it was created last December 2024, which was 6 months ago and your case is already 7 months old. So theyre not active here the time you got this issue in your account.
Upon checking the Betpanda account here, they are replying in some scam accusation threads, so they will likely address this as well. I hope that if you're not truly cheating the casino, you can recover your funds eventhough it was 7 months ago. It makes sense that AskGamblers and Casino Guru are not as valuable compared to bitcointalk. lol