CG got back to me and told me about the "evidence" Duelbits provided for banning me. Looks I was right about them fabricating evidence. They tried to claim two people attempted to pass the liveliness test when I know for a fact this is a lie. Only thing I might have done is accessing the kyc link on different devices that I own which were connected to different networks, but never two different people. That's just absurd.
https://prnt.sc/eaazXMJ_6VabHere is also an exact timeline of everything in my case. You can make your own judgement:
2024/12/03 - I make my first depo and start playing on Duelbits
2024/12/08 - After winning $1800 on a slot, which is a large amount compared to how much I was depoing at the time, the account was permanently closed after I tried to withdraw.
2025/01/31 - After mediation with casinoguru, I successfully completed KYC level 5 and had my account unlocked.
https://prnt.sc/ApbtanDydxpa2025/02/10 - I was granted VIP status and a $350 bonus after losing over $10,000 on the account.
https://prnt.sc/IB40VECrd5ma2025/03/07 - I receive an email saying I had been stripped of my VIP status but all other perks remain normal. I am now in profit over $20,000 on my account.
2025/03/17 - I was informed I am no longer eligible to participate even in regular tournaments open to all players and that all the other perks have been stripped as well. Note that I haven't played at all since my VIP got removed.
2025/03/26 - Account is permanently closed due to "multi-accounting", which hasn't been an issue since they unbanned me in January.