I haven't seen their representative address issues here in the forum for a while now.
So site has gone rogue and someone should put a scam warning out there no?
Based on a lot of previous reports, I think we should.
Not addressing issues here in the forum does not really prove anything, there are a number of casinos here in the forum(as far as I know) that do not address complaints posted here.
anyway, as I mentioned before, OP should try posting this on casino.guru and see where it goes.
Casino guru is a good option to post such for sure, however, it is also wise for casinos to have active representative here who can handle some of the complaints from their customers. It bring some form of confidence to their users, a good number of them are from this community. There was a time some casinos had active representatives here who were attending to concerns raised here. Personally, sometimes i use that as criteria of chosing casino for my major gambling.