Quote from: Pmalek on May 08, 2025, 07:34:58 AM

Is this the entire email exchange between you and Duelbits or is there more?
https://ibb.co/pvGhBqGy

This is all, they havn't replied after.
In the discordticket I gave them 48 more hours to respond and solve the issue or simply give me the rule that I would have broken from their TOS.
40 hours left of that, without any reply.
After this I will forward all information to casinoguru, and take further steps.

Its so weird to me they can not/will not just give me the rule I would have broken. If there is a valid reason to take away 4k out of my balance, the least they could do is just tell me what that reason is?
I am not aware of any rule I have broken, but at least it would do good to the whole process, instead of asking a 3rd party to gather that information (which I understand they are able to?).
Why being non transparent about it towards me? The only reason I can think of is, they have no valid reason.

***UPDATE***

So I finally got the specific details from the community manager on the rules I would have broken of the TOS:
1) self-afiliation
2) abusing rewards

1) This is 100% not true, and shouldn't be difficult to prove, so I am asking how they want me to proof it.
2) idk exactly what they mean with abusing rewards, but I busted most of the rewards on the platform itself.

Tbh, I am happy this got cleared out, and I think this shouldn't be to hard to get it straight eventually.