You said it all, what sets a great company apart from a mediocre one is communication and closeness to its customers. I noticed this concern on your part from the beginning, in addition to the readiness to resolve more delicate issues, as some have already mentioned here. Keep it up!
Thank you, r_victory!
We will take it as a compliment. We are glad that the community is taking it positively. The idea of having two official accounts came from improving communication and providing support on time. We want to make sure we understand the community well to provide the best support, among other things. A casino cannot satisfy every player, but we want to try our best to satisfy our players, no matter if they are non-VIP. We take every player seriously and consider everyone a VIP.