Hello,

Apologies for the delayed reply.

We can assure you that there is no "scam" occurring here. The player in question has breached the following clause from our Terms and Conditions.

We don't have any requirement to divulge more detailed information under these circumstances, but for the sake of clarity and as a gesture of goodwill, please find the details which we can share below:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

As you can see, the betting techniques which you used breach the above and as a result, the funds were retained.

Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it.

If you have any further questions, we are happy to answer them, but the decision on the matter is final.