Maybe you need to extend your patient since, as I heard before BC.GAME has always had a delayed process of
withdrawal transactions.
If no support will help you, I suggest you contact their forum representative,
BC.GAME or link this thread of yours to their
ANN thread.
I’m also posting this in the hopes that others who may be facing similar issues can share their experiences or advice.
I think this thread is similar to your issue.
If you think you didn't violate the casino's rules and you have the right to have your money back, you can make a thread on the scam accusation board.