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This is really the main concern on why casinos like Rollbit discourage to use VPN since they don't want people to violate this matter.
I don't also think that this issue has something to do with VPN usage. But rather maybe Rollbit detect something and think about there's multi accounting happened that's why that issue exist. If it happen that someone stole his information then I guess that might give him a problem, especially that he can use it on other site that will ask a KYC verification. But let see how this issue end up and looking forward to see good action and he confirm that everything is fine after Rollbit solve his issue.
Since Rollbit is one of the official casinos that has clear legality, they have a security system to detect suspicious activity, such as the use of multiple accounts from one device or inconsistent locations due to VPN use. And although the use of VPN is not always the main cause, to anticipate abuse, such as the creation of multiple accounts or identity theft, the use of VPNs must be prohibited by the casino.
So I agree that the best solution is to wait for the verification process from Rollbit and avoid using VPN when accessing this kind of site if it is not really necessary.
I can tell you right now that if the vpn was in any way at fault, switch to a reputable vpn provider like proton, as this sort of thing just simply doesnt happen. I've many accounts and never disable vpn. Also, if a vpn would be necessary anywhere, it would be on sites that involve financial transactions. If one were to only use a vpn where it actually mattered, your damn right a casino is on that list.
The only people who believe vpns cause issues are either A) using a poor vpn - likely they will be effected long term as they will think all vpns are rubbish, or B) havent used a vpn.
I've had one issue ever, with williamhill, but i just changed the server i was connected to, within the same country. It must have had the initial server blacklisted or something. Thankfully, with a reputable provider, theres typically dozens and dozens of servers in any of the available countries.
If we are talking about people who cannot afford to to use a small number of braincells to realize that every casino will ask for kyc documents at some point, and proceed without such documentation, this is nothing to do with the vpn and is just outright stupidity. This is by far the largest proportion of vpn related complaints.
Yes, im in a blacklisted country. No, i am not from a blacklisted country.