Please note that any suspicious betting activity is flagged to us by our sportsbook provider Betby, they carry out the investigations and provide us with the outcome. In this particular instance, the suspicious bets were placed right at the same moment when the event occurred or extremely close to it. I'm only able to provide you with as much details as Betby shares with us, and this is the extent we receive.
what exactly do you mean by "the suspicious bets were placed right at the same moment when the event occurred or extremely close to it". are you saying he was courtsiding?
i don't see how that is possible since the Dota 2 PGL Wallachia Season 4 for example had no crowd and the live had a streaming delay of min 15 minutes.
If bookmakers find esports suspicious to bet on they shouldn't offer it. Would really love to hear what they are saying about that. Their "gesture of goodwill" was absolutely nothing. Unless they come up with a real explanation this case stays relevant, at least in my opinion.
i bet their next reply, if they reply again, will just be the same copy/paste response about how the player committed fraud and they are simply enforcing their anti fraud policy.
Of course there is still the possibility OP did something wrong, not denying that. But for what has been presented here and the useless reply from the casino I don't see why we shouldn't believe OP.
what pisses me off about this is that the player has no way to prove they did nothing wrong. i mean, how exactly do one prove they didn't do "fraud"?
from what i have seen so far from this casino, they claim a user committed fraud, provide zero proof on most cases, confiscate wins and deposit, say the decision is final and ignore any further communication.
they even started ignoring complaints on casinoguru and askgamblers.