This is the latest update from 96.com :
Dear Customer,
We hope this message finds you well.
We are writing to inform you that, after careful review, we have identified activity on your account that involves repeatedly taking advantage of discrepancies within our systems in a manner that was not intended. This type of behaviour results in an unfair advantage and is inconsistent with the spirit of fair play that we strive to uphold for all users on our platform.
As a result, your account has been permanently restricted in accordance with our policies.
We sincerely apologize for any inconvenience this may have caused. Please understand that this decision was made with the intent of maintaining a safe, balanced, and fair environment for all players.
If you have any further queries please don't hesitate to contact us
Thank you for your understanding and cooperation.
https://ibb.co/9kcSHpBH@96OFFICIAL
Thank you for your reply.
I want to be absolutely clear: I have never exploited any technical flaws or engaged in behavior outside your platform’s rules. I placed standard pre-match bets, all within allowed limits, on widely available markets. If any of those were considered “discrepancies,” I was never aware of them nor was I informed they were against your terms. If betting on a winner of match a few hours before kick off is against your platform's rules, maybe you should have never be in betting business. Or was it the fact that I won multiple bets in a row, thats against your platform's rules?
I kindly request that you clarify:
What specific actions or bets were deemed to be “taking advantage of discrepancies”?
What rule(s) exactly were violated?
Without clear evidence or details, it feels like a vague justification to restrict my account and steal my winnings without a fair process.
I’m still fully open to resolving this constructively and believe transparency on both sides is the best way forward.
To other forum members:
Here’s a breakdown of the types of bets I placed:
Southampton vs Crystal Palace – Southampton Double Chance
Bournemouth vs Ipswich – Ipswich +1.5 Goals
Kansas City vs St. Louis City – Over/Under
Burnley vs Coventry – Burnley to Win
Millwall vs Portsmouth – Millwall to Win
Barnsley vs Exeter – Barnsley to Win
Dordrecht vs Ajax 2 – Over/Under
These types of bets made up around 60%+ of my total volume.
In addition, I placed bets on:
Eerste Divisie Over/Under
Turkish Super League Over/Under
English League One (Winner and Over/Under)
Smaller ~$1k bets across La Liga, Serie A, Bundesliga, Premier League, Championship
Total volume was between $40k–$60k, with the goal of hitting $100k quickly to reach a higher VIP tier, which I believed would help with faster withdrawals. I was betting my entire balance daily and maxing out allowed betting limits wherever possible. I would like 96.com to share my full betting history, with all the relevant info - odds taken, time of the bet, size of the bet, dont have a problem with it being a public information.