EDIT::
Hi everyone,
I have recently opened a flag on @BC.GAME and @BC.Game Support, and would appreciate anyone who believes (after reading my claim) that they are in a breach of contract to support those flags:
https://bitcointalk.org/index.php?action=trust;flag=3403
https://bitcointalk.org/index.php?action=trust;flag=3404
Please make sure that you've read everything in this thread, and that you pressing support flag does not have malicious intent.
Thanks!
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Some of you might've already been familiar with the case, but for others, I've finally got a chance to write my story here on Bitcoin Talk.
Approximately year ago, I've created account on BC.game and played there for a while, successfully withdrawing several times, approximately over $100k mostly on casino games (Fortune Dragon primarily).
I was on a lucky streak and won big (over $1.4 million - USD) and when there was a time for withdrawal: bummer. Account blocked. Even though I did KYC verification properly.
Hopped on a live chat to see what's going on, and agent "Cyrill" requested from me to provide some information along with additional KYC verification via Sumsub. Done that, tried doing KYC again but it said "user with same information is already recorded". Tried to sort that out, only to be greeted with being permanently banned with no option to appeal.
Reason? "engaging in prohibited techniques"
1 - I never did any prohibited techniques willingly or knowingly (there is a reason for saying this)
2 - I only played by rules and fair
Reason for mentioning willingly or knowingly: after I have contacted one guy via Twitter/X (Spyds), he was able to identify a minor bug in their "Sign in" form which I, at one point, unintentionally did. Basically, I registered my account by filing out information (not using SSO), but at one point, I clicked on Sign In and used Google SSO to log-in to my account, which accidentally created another account. I never used that account nor had any intention of doing so.
I've tried numerous times reaching out to BC.game to get this resolved, only for them to ignore me and just c/p same response. Later on, I've (and other players) filed a lawsuit against them for not fulfilling claims, which we won. And they were declared bankrupt. Only to avoid paying out our winnings and switch jurisdiction.
Few months ago, I've filed complaint via Casino guru, only to hear from Branislav (who works there) that they said I apparently had two accounts and was abusing their bonus system - I NEVER DID. And they never mentioned anything even remotely in counter-claim during the court proceedings in Curacao.
Furthermore, during these proceedings, they have tried to fabricate evidence with adding various statements of "BC.game was acquired", which was also fully documented in court claim.
Now I am stuck with all my money being locked with them, no way to get it, and them continue being "reputable" casino.
I am happy to provide evidence of everything above said, including video walkthrough of said bug, their phone call of trying to avoid claims, production case from my lawyer and their response. I want my money, and apparently I am not going to get it any way...
EDIT:
Apparently, this was rather normal behavior of them back then, as I just found one of the similar threads.
apart from this thread, there are several KYC-related complaint threads created against BC.game. the complaints were very similar to each other, the gambler tried to withdraw and was asked to perform KYC and then they either don't get an update on their KYC status or their KYC was denied. I don't know what is going on with their management but they seem to not respond to new cases posted here in the forum.
Would you mind sharing a screenshot to back up your claim?