Thanks for your input! I'm not sure I want to cancel myjust yet, I paid €82.00 to send payment so if I cancel it I'll lose out on that, plus anything they charge for cancelled orders.

I sent the payment to them last Wednesday, the day after you, and after a bunch of emails back and forth, finally received this one:

"Dear Customer:

Thanks for using GetBitcoin! We're terribly sorry about the delays in processing your Western Union payment. We know we screwed up, and the person we hired to process them has been fired. To compensate you, we will waive our fee on your Western Union order. If you would like to cancel your order, you can also contact Western Union to get your money back. We'll update you as soon as we have more information. "

That's really not good enough, but I do understand that sometimes people screw up and it's out of the company's hands. They would do well to hire another person immediately, or for Tom to process the payments himself for this (hopefully) once-off scenario and get the issue sorted out as soon as possible.

I'll give them another day, and if it's not resolved by then, I'll pull my payment.