Upon successful completion of KYC, the client has the opportunity to get his coins back. About the case of @aphoxiseus, you can try to find out from him, we do not disclose information about internal processes.
And what happens if the client refuses to undergo KYC verification but just wants his funds back. What do you do? Do you still hold on to the funds until you see his documents?
Most of the service hide behind KYC verification just to hold user funds hostage until they give up on chasing after the money.
Sorry for the delayed reply! We want to be clear – Quickex doesn't hold user's funds for our own benefit. Holds are initiated by our liquidity providers as part of their AML compliance.
We don't profit from holds
; they only cost us time and resources. The funds with high risk persentage are locked by our LP until a user passes KYC. That's why we've implemented
free AML checks
for all users, to minimize disruptions. Any user can contact our Support Service to have his address checked before an exchnage. This option is in high demand and any user can go through it without registration, even without making an exchange.