but when a player accuses an operator of scamming them or handling things unfairly publicly, i would expect the operator to also publicly address the accusation with some kind of proof, and if the player is really cheating the casino, it should be easy to prove, especially if it's arbitrage like the example you gave.
and imo, it's not really a waste of time when your reputation is at stake.
I fully understand your point, but there's just too many scammers per day, and you can't add a headcount to the team that will just deal with scammers, you just block them and move on. Both TrustPilot and this forum aren't big acquisition sources, if there's a negative review no one cares. However, if you start pinging affiliates like Efialtis and AskGamblers and tell them what's happening, then they can cut off the traffic, and that will get their attention.
From my understanding, Betpanda license company is located in Costa Rica, but they are licensed under Anjouan, and the terms of use that they have are abiding by the Anjouan framework
But that Terms of Use are complete bullshit and don't fit into any consumer rights laws.
If this is a common tactic and happens constantly, I would think about replicating what we did for HunnyFinance here
https://bitcointalk.org/index.php?action=trust;u=3410892b