Quote from: Pmalek on Today at 06:35:13 AM

Quote from: mastertrader_ on May 17, 2025, 06:05:27 PM

What the customer support tells you can sometimes be unreliable, even if they're well-intentioned. I also always take screenshots of important messages when I chat with support of different services, just in case they decide to go back on their words.

It doesn't hurt to do that but it doesn't help much. Those agents have their supervisors and above them are other managers. What the lower-level staff tells you can turn out to be wrong if the TOS state otherwise. Even if you complain and provide proof of their words with screenshots, you might receive a response where you are informed that the support agents were wrong or they didn't know the correct workflow.

I would rather trust a support agent than something written on the website. Very often, ToS are completely ignored, and many times I have seen them changed after some incident.

The best example is Exolix, which I contacted. The support agent first said that they don't do AML checks, but a few hours later, they apologized and said that they do anyway. Likewise, they present themselves as "Exolix support can provide a free AML score check. Guaranteed never-KYC ". Also, it is listed on kycnot.me.
To my direct question, whether there is a risk of freezing funds or KYC requirements, I received the answer:

Quote from: examplens on May 17, 2025, 09:15:18 AM

Quote

support team says:In this case, everything depends on the specific exchange deposit (translated)
support team says:At the moment the address does not have extremely high risk cases (translated)

Does this answer sound like a confirmation of no-KYC and that the funds are safe?
Should I trust the agent or ignore and be guided by what I read elsewhere?

From several contacts with different exchangers, I got the impression that behind most of them, there are not too big teams. But only a few people, probably 1-4. So lack of information about business conditions cannot always be an excuse for support agents.