What happened:
Betfury has cancelled open bets that would win ~$400k. They have refunded the value of the initial bets which was ~$100k. Therefore I feel I'm being owed another ~$300k.
The risk department has deemed my sportsbook play as high risk and at that point they canceled a bunch of open multiple bets, most of which already had one or more winners (see images of the bets below). Those bets would go on to win over $400k had they not been canceled. Betfury has only refunded the initial bets which amounted to just over $100k. They offered to compensate me with an additional $100k bonus, but I refused.
Their claim was that I was a high risk player. At that point I was hit with the KYC and AML requests. They would not elaborate further. I was not accused of doing anything to break the T&C's. I placed bets on big leagues only (see screenshots). To justify their actions they claim they have a right to cancel any bet and that no bet is deemed valid if it's not finished. Here is the base of their position, in their own words:
At one point they even claimed that they have the right to cancel all my business with them since the day of registration and claim the funds that I won from them:
I think it is obvious why it would be unfair for a sportsbook to deliberately cancel almost winning multibets and refund the initial bet only. They even have an early cash out system that let's you cash out your bets early, and if some of your bets have already won that value will be higher than the value of the initial bet (also see screenshots below). So even according to their own system, those wagers were worth much more at the time of the cancelation than the initial bet value.
Forum Rep Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2848599
Amount confiscated:
~$300k
Payment Method:
BTC, USDT
Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.
Betfury has cancelled open bets that would win ~$400k. They have refunded the value of the initial bets which was ~$100k. Therefore I feel I'm being owed another ~$300k.
The risk department has deemed my sportsbook play as high risk and at that point they canceled a bunch of open multiple bets, most of which already had one or more winners (see images of the bets below). Those bets would go on to win over $400k had they not been canceled. Betfury has only refunded the initial bets which amounted to just over $100k. They offered to compensate me with an additional $100k bonus, but I refused.
Their claim was that I was a high risk player. At that point I was hit with the KYC and AML requests. They would not elaborate further. I was not accused of doing anything to break the T&C's. I placed bets on big leagues only (see screenshots). To justify their actions they claim they have a right to cancel any bet and that no bet is deemed valid if it's not finished. Here is the base of their position, in their own words:
At one point they even claimed that they have the right to cancel all my business with them since the day of registration and claim the funds that I won from them:
I think it is obvious why it would be unfair for a sportsbook to deliberately cancel almost winning multibets and refund the initial bet only. They even have an early cash out system that let's you cash out your bets early, and if some of your bets have already won that value will be higher than the value of the initial bet (also see screenshots below). So even according to their own system, those wagers were worth much more at the time of the cancelation than the initial bet value.
Forum Rep Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2848599
Amount confiscated:
~$300k
Payment Method:
BTC, USDT
Now, I'd like to add a couple of positive points. Throughout the situation they were very communicative, responding to every email promptly, even though we haven't been able to reach an agreement. KYC and AML were done in a couple of days. At the moment of cancelation I had a huge balance which they paid out in full to me over time, respecting their withdrawal limits. At one point during this situation, they made an accounting error which they fixed after I pointed it out and gave me $5000 cash as an apology token. They're clearly doing well financially, have a great site with high limits, and if it weren't for this situation I'd argue that they're the best crypto casino and sporstbook at the moment. However, I feel that they've grossly mishandled this particular sportsbook issue.