Quote from: examplens on May 18, 2025, 08:46:40 AM

I would rather trust a support agent than something written on the website. Very often, ToS are completely ignored, and many times I have seen them changed after some incident.

It goes both ways. The information provided by the support can also be ignored by staff that are higher up on the decision-making ladder. The support has no say in the process. They are just the people telling you what others have decided.

Quote from: examplens on May 18, 2025, 08:46:40 AM

The best example is Exolix, which I contacted. The support agent first said that they don't do AML checks, but a few hours later, they apologized and said that they do anyway.

There you go.

We don't do AML checks. Oh, turns out we do.
We don't ask for KYC. Oh, sometimes we do.
Your coins are not high risk and "tainted." Oh, sorry, looks they are "dirty" after all.

That's what you can expect from customer support agents.

Quote from: examplens on May 18, 2025, 08:46:40 AM

Also, it is listed on kycnot.me.

But Exolix has a bad rating on kycnot.me. The information there is that they can request KYC at any time, block suspicious transactions, demand KYC and SOF, and also require KYC before issuing refunds.

Quote from: examplens on May 18, 2025, 08:46:40 AM

To my direct question, whether there is a risk of freezing funds or KYC requirements, I received the answer:

Quote from: examplens on May 17, 2025, 09:15:18 AM

Quote

support team says:In this case, everything depends on the specific exchange deposit (translated)
support team says:At the moment the address does not have extremely high risk cases (translated)

Does this answer sound like a confirmation of no-KYC and that the funds are safe?
Should I trust the agent or ignore and be guided by what I read elsewhere?

Those answers don't change my mind about the exchange one bit. It's still a maybe and they can still create problems. Your address is not "extremely high risk" but it might be of a "normal level of high risk" or "medium risk" which perhaps they also don't like.