Quote from: holydarkness on May 19, 2025, 04:44:48 PM

Quote from: Jordan675 on May 19, 2025, 01:09:50 AM

Quote from: holydarkness on May 18, 2025, 05:19:05 PM

Coming to put a lid into this case and inform the overseers that it's resolved [and will mark accordingly on my list] following CG's ruling:
[...]

This case is not resolved. It will never be until Stake returns the money I have deposited (again not winnings just what I have deposited). You can mark it however you like on your list, but I am in the midst of submitting a complaint with the casino's licensing authority.

Casino Guru has said in email they are not sure of the evidence themselves and do not agree with Stake's decision. They are just going by Stake's word.

Can we see this email from CG with above statement, please? I can't help but wonder why they say they doesn't agree with stake'se decision on one channel, and said the other publicly.

Quote from: Dyno8050 on May 19, 2025, 04:58:53 AM

So what the hell are we supposed to do?

Tell Eddie to reach me and/or ask around on social medias you have to get me his contact, perhaps?

https://imgur.com/a/nu2dRUx

"Additionally, there have been some questions regarding the validity of the documents submitted and whether you are indeed the legitimate holder of the casino account. While we do not entirely concur with the casino team's perspective in this, it does correlate with prior violations of the established rules. There were valid questions raised about this by the casino security team, but as we are not forensic experts and we lack the authority to decide whether or not the documents you have provided for the KYC procedure are valid or have been tampered/edited, we could not fully agree with the casino team's conclusions here."

The next sentence "However, that does not negate all the other rule violations that were explained to you." is misinformed. This is referring to my using VPN which I told CG as a possible explanation of my account having same IP as other accounts. CG misinterpreted Stake ToS and said using VPN is not allowed, when this is not true at all. It's only not allowed to bypass geoblocking, which is not the case for me at all. I just use VPN to protect my privacy.

Eddie's telegram is @zerosumedge.